Privacy Policy
Effective Date: October 28, 2026
Last Updated: October 28, 2026
Marathon Sealing LLC ("Marathon Sealing", "we", "our", or "us") respects your privacy and is committed to protecting the personal data of our website visitors, clients, partners, and communication channels users. This Privacy Policy details how we collect, process, store, and safeguard your information when you access https://www.marathonsealing.com (the "Site") or communicate with us through our digital touchpoints, specifically including the WhatsApp Business API and related Meta technologies.
1. Scope & Data Controller
This policy applies to all personal information collected across our operational jurisdictions in the GCC:
United Arab Emirates: Marathon Sealing LLC (Regional HQ: Warehouse 15, Plot 597-557, Dubai Investment Park 2, Dubai, UAE)
Qatar: Marathon Sealing (Warehouse 18, Building 47, Birkith Al Awamir, Qatar)
Kingdom of Saudi Arabia: Marathon Sealing (7446 King Abdulaziz Rd, Al Khobar, Dammam, KSA)
For inquiries regarding data protection and our communication services, contact our Data Protection Officer at:
Email: info@marathonsealing.com
Direct Phone: +971 4 835 8192
2. Information We Collect
A. Information You Provide Directly
Identity & Contact Data: Name, business email address, phone number, physical address, company affiliation, and job title provided via contact forms, quote requests, or technical survey forms.
Project & Tender Details: Technical drawings, site dimensions, tender specifications, asphalt/concrete conditions, and procurement data submitted for engineering evaluation.
B. WhatsApp Business API Data (Meta Platforms)
When you initiate or opt into conversations with Marathon Sealing via our registered WhatsApp Business account (+971 50 278 0016 / +974 3996 1957 / +966 55 220 6185):
Phone Number & Profile Identifiers: Your mobile number, WhatsApp display name, and profile picture (if made public per your WhatsApp privacy settings).
Message Logs & Attachments: Chat messages, voice notes, location coordinates, project photos, and PDF files (e.g., site photos, tender drawings) shared during technical consultations.
Delivery Metadata: Time stamps, read receipts, and system performance metrics processed through Meta’s Cloud API infrastructure.
C. Automatically Collected Technical Data
Device & Usage Data: IP addresses, browser versions, operating system, pages visited, and session duration captured via cookies and standard analytical tags (Google Analytics 4, Microsoft Clarity).
3. Purpose and Legal Basis for Processing
We process your information strictly for legitimate commercial, operational, and contractual objectives:
Category of DataProcessing PurposeLegal BasisContact & Form DataResponding to site survey requests, providing commercial quotes, preparing contract proposals.Contractual necessity & Legitimate interestWhatsApp Business API MessagesProviding immediate technical support, sharing product data sheets (ASTM / AASHTO), sending site inspection updates, dispatching equipment logistics notifications.Express consent & Contract performanceProject & Engineering DataFormulating engineering recommendations for hot-applied crack sealing, joint repair, or Crafco equipment mobilization.Performance of a contractTechnical & Web AnalyticsMonitoring website performance, improving user journey, diagnosing server bugs.Legitimate interest
4. WhatsApp Business API Specific Disclosures (Meta Compliance)
In compliance with Meta Platforms, Inc. Developer Policies and WhatsApp Business Solution terms:
Opt-In & Consent: Marathon Sealing communicates via WhatsApp only when:
You explicitly click our website’s "Chat on WhatsApp" widget or initiate a direct chat.
You supply your phone number on an inquiry form with explicit confirmation to receive project estimates or dispatch updates via messaging channels.
No Unsolicited Marketing: We do not engage in cold outbound bulk messaging, unsolicited spam, or unauthorized marketing broadcasts. Messages sent are transactional, operational, or in direct response to your technical requests.
Opt-Out Mechanism: You can stop receiving WhatsApp messages at any time by replying "STOP", "UNSUBSCRIBE", or contacting us directly. We process opt-out requests promptly.
Meta Infrastructure & Data Transit: Messages exchanged through the WhatsApp Business API are processed using Meta Platforms infrastructure. End-to-end transport encryption protocols protect message transit between your device, Meta servers, and our secure CRM endpoint.
5. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data. We disclose information only under the following limited circumstances:
Meta Platforms, Inc.: Provider of the WhatsApp Cloud API infrastructure to route and deliver your messages.
Hosting & Cloud Infrastructure: Scalable enterprise cloud providers (e.g., Vercel, PostgreSQL, Cloudinary) powering our web platform, storing assets under strict encryption standards.
Authorized Equipment Suppliers: Where necessary for warranties or technical equipment delivery (such as Crafco Inc. USA for certified machinery orders).
Legal & Regulatory Authorities: When required to comply with UAE Federal Decree-Law No. 45 of 2021 (PDPL), Qatar Personal Data Privacy Law (No. 13 of 2016), Saudi Arabia Personal Data Protection Law (PDPL - Royal Decree M/19), or formal orders issued by courts and transport authorities (RTA, Ashghal, MOT).
6. International Data Transfers
Because Marathon Sealing operates offices in the UAE, Qatar, and Saudi Arabia, your data may be accessible by authorized personnel in any of these branches to expedite cross-border project dispatch. We enforce strict internal administrative and physical access controls across all branch locations to ensure cross-border transfers remain fully compliant with regional GCC data protection laws.
7. Data Retention Policy
Transactional & Communication Records (WhatsApp & Emails): Retained for the duration of the commercial relationship plus up to 3 years after project completion to handle warranty claims, technical inspections, and audit obligations.
Engineering Submittals & Invoices: Retained for 5 to 7 years in accordance with regional commercial tax, municipal compliance, and corporate accounting laws.
Non-Converting Inquiries: Deleted or anonymized within 12 months from the date of submission.
8. Data Security Measures
We implement industry-standard administrative, physical, and technical controls to protect data from unauthorized access, loss, or alteration:
Secure Sockets Layer (SSL / TLS 1.3) encryption across the entire domain.
Role-based access controls for internal CRM, WhatsApp Business Inbox, and administrative panels.
Continuous automated server monitoring and database sanitization.
9. Your Data Rights
Depending on your jurisdiction in the GCC (UAE PDPL, Saudi PDPL, Qatar Law No. 13), you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate, incomplete, or outdated information.
Erasure (Right to be Forgotten): Request deletion of your personal data where retention is no longer legally mandated.
Restriction / Objection: Restrict the processing of your data or revoke consent previously granted for WhatsApp communications.
To exercise any of these rights, email your request to info@marathonsealing.com. We will process and respond to verified identity requests within 30 days.
10. Policy Updates
We may update this Privacy Policy periodically to reflect technological adjustments, changes to our WhatsApp Business implementations, or modifications to GCC privacy legislation. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Information
For questions or data-related inquiries, reach out to our regional offices:
Marathon Sealing LLC (Regional Headquarters - UAE)
Warehouse 15, Plot 597-557, Dubai Investment Park 2 (DIP 2), Dubai, UAE
Phone: +971 4 835 8192 | WhatsApp: +971 50 278 0016
Email: info@marathonsealing.com
Qatar Office
Warehouse 18, Building 47, Birkith Al Awamir, Qatar
Phone: +974 3996 1957
Saudi Arabia Office
7446 King Abdulaziz Rd, PO 34441, Al Khobar, Dammam, KSA
Phone: +966 55 220 6185